Got a question about an order, a product, or your school uniform? You don’t have to hunt around – all the contact details you need are right here. We’ve listed the phone, email, and online options so you can reach the right person fast.
Call us on 01234 567890 between 9 am and 5 pm, Monday to Friday. Our team answers within a few rings, so you won’t be left on hold for long. If you prefer writing, drop an email to [email protected]. We aim to reply within 24 hours on weekdays.
When you call or email, have your order number handy. It speeds up the process and helps us find your file right away. If you’re calling from outside the UK, use the international prefix +44 and skip the leading zero.
For quick questions, use the on our website. Fill in your name, email, and a short description of the issue. The form goes straight to the right department, and you’ll get a response in a few hours.
If you’re browsing the site and need instant help, click the live chat bubble in the bottom right corner. A real person will pop up and can guide you through product details, sizing charts, or order tracking without you leaving the page.
Our live chat is open from 9 am to 3 pm, Monday to Thursday, and 9 am to 1 pm on Friday. Outside those hours, you can leave a message and we’ll get back to you the next business day.
We also answer simple queries on Instagram and Facebook. Send us a direct message and we’ll reply within a few hours during business days. For common questions – like “How do I change my shipping address?” or “What’s the return policy?” – check the FAQ page. It covers the top topics and can save you a call.
Remember, the FAQ is updated regularly. If you can’t find an answer, that’s a sign to reach out through one of the other methods.
Once we receive your request, we’ll log it and assign a case number. You’ll get a confirmation email with that number, so you can reference it later. Our goal is to resolve most issues in one interaction, but if a problem needs more time, we’ll keep you posted every step of the way.
For returns or exchanges, we’ll send a prepaid label and a short guide on how to pack your items. Shipping takes 3‑5 business days once we get the package back.
Need a refund? We process refunds back to the original payment method within 7 business days after we receive the returned items. You’ll get an email when the refund is issued.
Our physical store is at 123 Abbey Road, London, N1 2AB. It’s open Monday to Saturday, 10 am‑6 pm. If you prefer a face‑to‑face chat, drop by during those hours and we’ll be happy to help.
We’re committed to making your shopping experience smooth. Use the method that works best for you, and you’ll get a quick, friendly response from Abbey Gates School Store.
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